Look, we get it - nobody actually enjoys reading privacy policies. But since we're asking you to trust us with your building dreams and personal details, figured we should be upfront about what happens with your information. We've tried to keep the legalese to a minimum.
What We Actually Collect
When you reach out to us or work with us on a project, we'll collect some basic stuff - your name, email, phone number, and project address. Pretty standard.
If you're filling out a consultation form, we might ask about your project specifics, budget range, timeline - basically whatever helps us understand what you're trying to build in our harsh Canadian winters.
Our website uses some cookies to remember your preferences and keep track of how people use the site. Nothing creepy, just the usual analytics to see which pages folks actually read and which ones need work.
How We Use Your Info
We're not selling your email to spam lists or anything sketchy. Here's what we actually do with it:
- Get back to you about your project inquiries (obviously)
- Send you project updates, contracts, invoices - the usual business stuff
- Keep records for our archives and regulatory requirements (yep, we gotta follow building codes and keep documentation)
- Occasionally send newsletters if you've opted in - and you can bail on those anytime
- Improve our services based on feedback and analytics
That's pretty much it. We're architects, not data brokers.
Working With Third Parties
Sometimes we need to share your info with:
Engineering consultants - because we don't design the HVAC systems ourselves
Contractors & builders - gotta get those drawings built
Municipal offices - permits aren't optional, unfortunately
Email & cloud services - we use professional tools to keep everything organized
Everyone we work with is vetted and bound by confidentiality agreements. We're not just handing your project details to anyone.
Your Rights & Choices
You've got options here. Seriously.
Access your data: Wanna know what info we have on you? Just ask. We'll send you a copy within a reasonable timeframe.
Update or correct: Things change - new email, different phone number. Let us know and we'll update our records.
Delete your info: If you're not working with us anymore and want us to delete your details, we can do that. Just note that we might need to keep some stuff for legal or accounting purposes (tax records, completed project files, etc.).
Opt-out of marketing: Don't want our newsletter? There's an unsubscribe link in every email, or just shoot us a message.
How We Protect Your Data
We take security seriously - probably more than we should admit in casual conversation. Our systems use encrypted connections, secure cloud storage, and we limit access to your info to only the team members who actually need it.
All our computers have proper security software, we use strong passwords (no, not "password123"), and our team knows not to discuss client projects in public spaces or over unsecured networks.
That said, nothing's 100% foolproof. If there's ever a data breach that affects your info, we'll let you know ASAP and tell you what we're doing about it.
Cookies & Tracking
We use cookies to keep the website running smoothly and to understand how people use it. Most browsers let you control cookies through their settings - you can block them if you want, though some features might not work as well.
We're not tracking your every move across the internet. Just trying to see if anyone actually reads our sustainability page.
Kids' Privacy
Our services aren't directed at anyone under 18. If you're a parent and think your kid somehow submitted info to us, let us know and we'll delete it.
Honestly though, most teenagers aren't exactly browsing architectural firm websites in their spare time.
Changes to This Policy
We might update this policy from time to time - usually when laws change or we add new services. When we do, we'll update the date at the top and post the new version here.
For major changes, we'll probably send an email to let you know. We won't pull any sneaky moves and change how we use your data without telling you.
Canadian Privacy Laws
We're based in Vancouver, BC, so we follow Canadian privacy laws - specifically PIPEDA (Personal Information Protection and Electronic Documents Act). It's actually got some decent protections built in.
If you've got concerns about how we're handling your data, you can file a complaint with the Office of the Privacy Commissioner of Canada. Though honestly, we'd rather you just talk to us first so we can sort it out.
Questions About Privacy?
If something in here doesn't make sense, or you've got specific questions about your data, just reach out. We're happy to explain things in plain English over a coffee (virtual or otherwise).
Email: info@frosthalenquinth.info
Phone: (604) 555-0847
Mail: 1247 Granville Street, Suite 420, Vancouver, BC V6Z 1M5
Bottom line: We collect what we need to work with you, keep it secure, don't sell it to anyone, and you can ask us about it anytime. We're architects who care about building great cold-climate spaces - not data miners.
If you've made it this far, thanks for actually reading. Most people don't.